FULFILMENT

We process orders Monday to Friday from 9am to 2pm. Orders placed outside of these times will be processed on the next business day.

We will deliver the goods ordered by you to the delivery address you have provided us at the time you make your order.

For orders containing coffee, it should be noted that we roast all coffee to order. Your coffee order will be roasted on the next available roast date, and your order will not be shipped until after this has occurred. We will use all reasonable endeavors to ensure that coffee is roasted within 4 business days of your order being processed by us.

Shipping costs will depend on the size of your order and location. You can check costs on the view cart page by using the shipping estimator.

All orders are shipped via Australia Post eParcel - Standard Delivery time is between 3 and 10 business days depending on your location in Australia.

Once your order has been dispatched, parcel delivery is outside the control of Roastworks Coffee Co. We will however endeavor to help you if you have not received your package. You agree and acknowledge that we do not guarantee we will meet any delivery date and we will not be liable for any loss or damage, however it arises, if the goods are not delivered by Australia Post within 10 business days.

If your order has not arrived within the expected time, you should contact us. However please be aware that delivery times vary dependent upon shipping destination.

We are able to ship to residential and business addresses, PO Boxes and Parcel Lockers. As standard, all parcels are sent with Tracking.

You will receive an email directly from Australia Post with a tracking number which can be used at http://auspost.com.au/track/ to track the delivery of your purchase through the Australia Post network.

All parcels are sent 'Signature Required' by default, unless you select 'Authority to Leave' when you place your order.

If for any reason we are unable to successfully deliver items for which payment has been received for more than 30 days, the items will be deemed abandoned.

In this event, you agree that Roastworks Coffee Co. is released from any liability whatsoever in respect of your purchase.

Reasons whereby items will be deemed abandoned may include:

  • An incorrect delivery address has been provided.
  • Legitimate additional shipping charges have not been paid by the purchaser despite our email request.
  • Your parcel was redirected to a post office and has not been collected within Australia Posts notified timescales.
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