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All green coffee is supplied as-is. Coffee is a natural crop and may contain other organic or inorganic matter (such as stones, twigs, etc) from the plantation. It is your responsibility to thoroughly check your green beans for items that may your equipment, damage grinders or impact the quality of your roasts.
All our roasted coffee is roasted to order and supplied as-it. All roasts are cupped prior to dispatch, to ensure consistency between batches. The cupping notes offered on this site are the result of professional cupping of the coffee. As taste is subjective, you may or may not experience the same flavour profile depending on your own palate. All roasted coffee is checked at several stages during the roast to remove foreign objects before packing. It is however still prudent to check your coffee as you load beans into your grinder.
All the brewing equipment and other retail items come with the original manufacturer's warranty to be free from manufacturing defects if used as per the manufacturers instructions. This does not cover 'wear and tear'.
Returns are not accepted for change of mind or wrong purchase decisions, we advise to choose carefully.
In the unlikely event that you receive a product that appears to have been 'Damaged in Transit' or a product that is different to the one ordered, then claims MUST be made by contacting us within 24hrs of delivery.